"I'm very happy with the cards that I ordered from CupCard. I have got plenty of nice comments about our beautiful baby shower invitations. The experience from the website was great and I felt that the design tool was easy to use, while still keeping it professional. The only thing I was not super excited about was that the envelopes had a slight sense of perfume, but it was not a big problem."
Our 100% Happiness Guarantee means that if you are not happy with your order, we will reimburse you the cost of your cards, no matter what the reason is. It is very important to us to make you feel safe before you buy from us. Please note that we do not reimburse the shipping costs of your order.
Here at CupCard we have a fixed price on all of our products. There are no hidden fees or extra costs added during the process of creating your card. The only costs that is added is if you want to include envelopes to your order, and the shipping cost to deliver the products to you.
We print all of our cards on white, matte 250g paper. Cards and templates with a background color is printed with its backgroundcolor on the same white paper.
Our average shipping time is 7-9 days. Since your card is customized and personalized, we have to print your design before we ship it. We guarantee that we will send your design to our printing department within 1 day of your order. The delivery time can differ slightly depending on where you live. Unfortunately we can not promise an exact delivery date.
Envelopes is not included in the price of the cards. When you go to checkout to place your order, you can choose if you want to add envelopes to your cards or not. The envelopes are available in multiple different colors.
It is important that you understand that the colors and the nuances on your screen can differ slightly from the colors of the printed cards. This could happen for many different reasons, one reason could be the quality of your computer screen or the settings of your computer. It could also happen because the images you upload is done with RGB instead of CMYK. The differences in color is often small and only slight. There will not be completely different colors.
At CupCard you are not able to download your design and print it yourself. We print the cards on paper with high quality and we guarantee that you get amazing cards with high quality.
In our design tool there is share-buttons in the top right corner of your screen. There you can click to send your card to your friends online, we will email your design with your own message to the friend you want to share the card to.
Our design tool only supports Internet Explorer9+ and browsers newer than that. Unfortunately currently we have no support for iPad and mobile users. If you are using Google Chrome, Mozilla Firefox or Safari and keep them updated there should be no problem. If you are still having problems you can contact us at email@example.com.
We use the popular service PayPal for our payments. Through PayPal we have support for Visa, Mastercard, American Express and Diners. You can also do direct payments from your PayPal account.
In most cases it takes 7-9 days for your to recieve your order after you have placed it. Depending on whre you live it could take additionally 1-3 days in some areas that it could take longer times to ship to.
Make sure that the cards that you have recieved actually is different from the design that you have made by going to your order confirmation that has been emailed to you earlier. If you feel that there is something wrong with the nuance or the colors of your card, it could be because of your computer screen or the color settings of your computer. If you are unhappy you can ofcourse return your order by contacting us at firstname.lastname@example.org.
CupCard is founded by Lind Media Development AB (556971-4826). We both have offices in Åsgatan 13, 74145 Knivsta, Sweden and in Ratchadapisek Soi 20, Bangkok, Thailand.
We welcome you to ask us any questions at email@example.com.